Refund Policy
Effective 22 October 2026
In short: you can get a full refund within 14 days of buying, and you can cancel a subscription at any time without a fee.
1. 14-day refund
| Purchase | Refund |
|---|---|
| First payment of a Creator subscription (monthly or yearly) | Full refund if you ask within 14 days of the payment |
| Credit pack | Full refund within 14 days if no credits have been used; if some were used, a refund for the unused credits |
| Renewal payments | Not refunded, except as required by law (see section 3) or if we charged you in error |
We do not charge a cancellation fee.
2. Cancelling a subscription
You can cancel at any time. On the web, go to Settings, then Plan, then Cancel, or use the link in your Paddle receipt. In the iPhone app, cancel in your Apple ID subscription settings. Cancellation stops the next renewal and takes effect no later than 3 business days after your request. You keep Creator features until the end of the period you already paid for, then your account moves to the free plan. Your logos and templates are kept.
3. Customers in Israel and the EU
This policy does not reduce your rights under the law of your country. Customers in Israel may cancel a distance purchase as set out in the Consumer Protection Law, 1981, and may cancel an ongoing subscription at any time; where the law requires it, a cancelled yearly plan is refunded for the unused full months. EU customers have a 14-day right of withdrawal. When you start using the Service within those 14 days, you ask us to begin providing it straight away.
4. How to ask for a refund
- Web purchases (Paddle): reply to your Paddle receipt, use paddle.net, or write to us at [email protected] with the email you paid with. Paddle, our merchant of record, processes the refund to your original payment method, usually within 5 to 10 business days.
- iPhone app purchases (Apple): Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com. We cannot refund App Store purchases ourselves.
5. Charged in error or a problem with the Service
If you were charged twice, charged after cancelling, or a paid feature did not work and we could not fix it, contact us at [email protected] and we will refund the affected payment, at any time.
6. Abuse
We may decline repeated refund requests from the same person when they are used to get the paid plan for free. This does not affect your legal rights.